Resources & FAQs

Free resources, tips, and answers to frequently asked questions for job seekers.

Answering to your Payroll questions.

Payroll FAQ

Direct Deposit

When is my bank information due?

All payroll and direct deposit information must be received by the payroll department by 3:00 p.m. Eastern Time on Tuesdays.

If Direct Deposit is not added, you will automatically be issued an FSV “Elite” pay card after your first week on assignment.

What information is needed to have Direct Deposit?

Bank name, type of account (i.e., savings or checking), account number, and routing number.

What if I need to update my direct deposit information?

Please notify your Recruiter or our Payroll Team (payroll@grahamjobs.com). They will send you a Direct Deposit task in your Avionte Portal.

Pay cards (FSV “Elite” cards)

Can I ever receive a paper check?

Unfortunately, Graham Personnel Services has no way to produce a paper check.

Can my pay card be mailed?

No, pay cards must be picked up during business hours at our Greensboro or High Point offices. Or you can see your Graham Onsite Representative/Manager for your pay card.

When can I pick up my pay card?

Pay cards may be picked-up on Thursdays during business hours.

What should I bring to pick up my card?

Photo identification is needed to check out your pay card.

Can someone else pick up my card for me?

Yes, they also need to bring identification and our payroll department needs to be notified.

What happens if I lose my card?

Email us at payroll@grahamjobs.com or text to 336-897-2159 and we’ll create a new card for you. You can also call 336-897-2159 to request a new pay card.

Is there a fee for the replacement?

There is no cost for a replacement pay card. However, losing a card may create a delay in getting paid.

How do I activate my card?

You can call FSV at 877-889-0050 or go to their website: www.paychekplus.com In addition, all directions and customer service phone numbers are in the sealed envelope that your card comes in.

General Questions

When will I get paid?

Our official pay day is Friday of each week, although many banks and credit unions may make funds available on Thursday.

Can I get a pay advance?

We are not able to give pay advances before your pay date.

What is the pay period?

Graham Personnel Services’ pay period is Sunday through Saturday. A few assignments may have different pay weeks in accordance with the client company.

Can I change or correct deductions/adjustments?

Yes, just email us at payroll@grahamjobs.com or text to 336-897-2159.

What happens if my pay is incorrect?

Email payroll at payroll@grahamjobs.com.

Where can I access my paystubs?

You have two options:

Login to our portal. Then go to Pay History. Paystubs can be downloaded and printed from this website.
Download our GPS Job app on your iOS device or Android device. To get your initial login SmartLink, please reach out to your Recruiter.

What if I do not know my log in to my graham profile?

Your username and can be given and a temporary password issued. Again, you may email payroll@grahamjobs.com or text 336-897-2159.

Where can I access my W-2?

For more info click here.

How can I verify my hours?

You can log-in to your grahamjobs.com profile.

Always clock-in and out every day to ensure your hours are accurate. Let us know right away if you have any problems with the time clock.

What is the difference between Gross pay and Net pay?

Gross pay is before taxes and adjustments; net pay is your “take home” pay.

What is North Carolina (or other state) Tax, Federal, Social Security Tax and Medicare Tax and why are you keeping my money?

We are not keeping any money! Those are the taxes that by law we must take out and turn in to the government.

Our mission: To match great people with great companies.

Prior to Being Placed

Graham Personnel Services (“GPS”) is a specialized recruiting and staffing firm focused on temporary staffing, temp-to-hire, direct hire, and project consulting services in the areas of light industrial, professional, clerical, accounting, healthcare, and related fields.

PRIOR TO BEING PLACED

Let us know you are available – If you are looking for work, there are multiple ways to make us aware.

Online – Go to www.grahamjobs.com, log in to your profile, go to “My Availability”
Phone – Call 1 (336) 288-9330, follow the automated system to record your Availability

TIPS ABOUT YOUR NEW OR FUTURE ASSIGNMENT

Be on time – for work (tour and/or orientation if assigned) If for any reason you are late in reporting to work, call our office, no matter if it is day or night. Please leave a voicemail after hours. If an employee is consistently late it is grounds for termination.
Communicate. Keep in touch with your recruiter and/or our office. If the job where you are assigned is not a good fit for you, call us so that we can address the issue and/or assist in finding you other employment. If you have any questions while you are on the assignment or if the requirements for the job turn out to be different from what you expected, please call us.
Call if you cannot report for work. Call Graham Personnel Services –and in most cases the company to which you are assigned – as early as possible.
Complete your assignment. You have an obligation to Graham Personnel Services to complete any job you have accepted and to do a good job. Our customer is depending on you and so are we. o
- Never leave a job before your assignment is complete without first calling our office.
- If you walk off a job before the end of your shift, this will result in immediate termination. We require a 24-hour notice if you quit an assignment.
- Multiple failed assignments (due to poor performance, attendance, attitude, etc.) will result in termination from GPS
Status Change. Let us know when you change your address, name, phone number, e-mail address, tax withholding status, marital status, or direct deposit information. Our records must be current so that we can mail important documents to you such as your W-2.
Contact. When your job assignment ends, you must contact our office for more work or we will assume you do not wish to be employed.
Pay Days. Pay period is Sunday through Saturday. Our official pay day is Friday of each week, although many banks and credit unions may make funds available on Thursday. To set up direct deposit, please provide a voided check, screenshot of online banking, or print out from your bank with routing and account numbers. You can find your paystubs by logging onto our website www.grahamjobs.com

Access Your W-2 Online

Use the following link for instructions on how to access your Graham Personnel Services W-2 on the GPS Jobs app.

Use the following link for instructions on how to access your Graham Personnel Services W-2 online.

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